When I took over a project, outage or plant, I had a certain je ne sais quoi best illustrated by the phrase “Sit down, shut up and do what I say.”
Needless to say, not everybody was happy with working for me, but hey that’s life in the big city. When people aren’t happy they act out in all kinds of manners of passive aggressive behavior. I had the “Oh, I didn’t understand you” the “Oh ….ahh I know that what you said but, I thought this would be better” and my favorite “I didn’t want to bother you” or it’s redheaded cousin “I couldn’t get in touch with you”.
In all of my experience I have NEVER had any of my direct reports ever directly disobey me so when It happened, I was…..confused. I didn’t know that move was even an available option. The scene I describe in “Why don’t you make them listen to your tapes” is an absolute true story. I had no idea what to do with the staff of this plant, Fire them all? A bit extreme, but like I said, not doing as I command was so foreign to me that I had no idea what to do
Would I really fire all the management of the plant? No. Would I create a situation that they would all leave? Absolutely. If not for my son’s idea it would have gotten ugly.
When I showed up with the first tape and told everyone that would have to listen to it, it was clearly a statement of “get in the f**king boat or else!” Although it probably did not look like that at all.
What happened when we started to listen to the tapes was that everyone did get in the boat. It gave the team a common language and let them hear what I was trying to tell them without their need to resist me because I said it.
When it was all said and done we listened to four tapes and at the end of those 4 weeks we all got along swimmingly. The plant, that just a year before was the worst plant in the company, broke every production & safety record at the same time, with the same team.
Here are the tapes that we listened to with a brief description of what I think the best points of each tape is
For me this tape should be the start of any new initiative. It has a great line “change happens in an instant” and it’s a true. So many people talk about how difficult change is and how long it takes, but in reality you can change anything instantly. It’s maintaining the change that takes effort. I have used so many of the lessons of this book that 10 plus years later I still use gems like “dougnuting”, “spring cleaning” and “the bump into principle” on a daily bases. I personally resonate with Tom Peters and love all his works. I highly recommend him to any and all management in our industry. Please visit his website , or click on the picture to find him on Amazon.
The tape is recorded like Attila is sitting around a camp fire just instructing his Huns. Every vignette of Attila speaking to his Huns is a gem. An example, directly from one page of the book:
- Every Hun has a value- even if to serve as a bad example
- The error in appointing an incompetent chieftain is in leaving him in a position of authority over other Huns
- To experience the strength of chieftains we tolerate some of their weaknesses
- Suffer long for the mediocre but loyal Huns. Suffer not for competent but disloyal Huns.
The magic of this tape is that it establishes a code of conduct that everyone in the plant starts to follow. So as things happen in the plant we would discuss what Attila would say about this or that and then the group, not me, would decide the fate of a particular decision.
The tape is great; I fell in love with it all over again preparing for this. The biggest point behind all of this is a plant is a collection of people and their habits. If a plant is not doing well it is always because of the habits of the personnel of the plant. Here is where 99% of managers go wrong, they try and get the personnel to stop their bad habits. You can’t stop doing something; you can only start doing something else. Attila’s entire lesson’s for his Huns are the habits of a successful plant. Just start doing them.
There is a basic principle I live my life by - if you can dream it you can achieve it. I may have gotten that little gem from this or any of the hundred other self-improvement tapes. The point is you have to imagine what you want before you can go out and create it. From Mathew 7:7 “Ask and it will be given to you; seek and you will find; knock and the door will be opened to you.” To do this you have to ask for something and that’s where the imagination comes in.
The Magic of Thinking Big got everyone on the team to imagine something new. We lamped up the plant for holidays like the Empire State Building. We designed a new safety program called “Common Sense Safety” that had toys in meetings, which received acknowledgement from OSHA. None of these things could have been done without first “Thinking Big.”
I suck at spelling, grammar and punctuation. I spell so bad, I stump spell check. Spelling and writing are not strengths of mine, however, communication is. Supposedly 85% of communication is nonverbal and I agree. So what’s a girl to do? Do I burn the midnight oil and practice my spelling in hopes to be mediocre at some point (Here’s a hint….HELL NO!) I do what I’m great at, and get somebody who is great at spelling and grammar to go through what I write. (So when you read a blog and there are misspelling and grammar issues all over the place you should know that I was most likely pressed for time and posted it myself, my secret is now out) Thank you to all that help me.
The point is, do what your great at. Find someone else to do what you’re not great at. In so many plants I have seen so many people plotting along doing stuff because it’s their job. While it’s true that stuff needs to get done, it is also true if you let people do what they are naturally good at, you will get better performance with less management. So listen to the book, take that test, and get your personnel doing what they are great at. Your job will be easier and your performance will go up.